1. Services
Qedamay IT-Solution provides digital services including custom ERP system development, web design and development, Mobile App development, QR code implementation, UI/UX design, brand identity design, and digital strategy consulting. The specific scope of services for each project is defined in a written proposal or contract agreed upon by both parties before work commences.
2. Project Agreements
All projects require a signed written agreement specifying the scope of work, timeline, deliverables, and payment terms before any work begins. Verbal agreements are not binding. Any changes to the agreed scope must be documented in writing and may affect the timeline and cost.
3. Payment Terms
- A deposit of 30% of the total project fee is required before work commences
- The remaining balance is due upon project completion before final file delivery
- Payment schedules for larger projects may be agreed individually in the project contract
- Late payments beyond 14 days of the agreed due date may incur a 5% monthly late fee
4. Intellectual Property and Ownership
Upon receipt of full payment, ownership of all custom deliverables created for the project—including source code, design files, and related assets—may be transferred to the client, depending on the terms agreed upon in the contract.
For one-time projects, full ownership and complete transfer of all final files are typically provided after successful completion and payment.
However, for ongoing projects that include maintenance, support, or long-term service agreements, certain access rights, components, or files may be retained as part of the service structure, as clearly defined in the project agreement.
Qedamay IT-Solution retains the right to display the completed work in our portfolio unless the client requests otherwise in writing. Third-party components remain subject to their respective licences.5. Revisions
Each project includes a defined number of revision rounds as specified in the project agreement. Revisions beyond the agreed number will be billed at our standard hourly rate, which will be communicated in advance.
6. Timelines
Project timelines are estimates based on the agreed scope. Delays caused by the client (late feedback, missing content, delayed approvals) may extend the timeline accordingly. Qedamay IT-Solution will communicate any timeline changes promptly.
7. Client Responsibilities
The client is responsible for providing accurate and complete project requirements, supplying all necessary content within agreed timeframes, providing timely feedback during revision rounds, and ensuring they have the legal right to use any content or materials they supply to us.
8. Confidentiality
Qedamay IT-Solution will keep all client information, business processes, and project details strictly confidential. We will not disclose any client information to third parties without written consent, except where required by law.
9. Limitation of Liability
Qedamay IT-Solution's liability for any claim arising from our services is limited to the total amount paid for the specific project in question. We are not liable for indirect, incidental, or consequential damages including loss of business, revenue, or data.
10. Post-Launch Support
All projects include a 90-day post-launch support period covering bug fixes for issues directly resulting from our work. Support beyond this period is available under a separate maintenance agreement.
11. Termination
Either party may terminate a project agreement with 14 days' written notice. The client is liable for payment for all work completed up to the termination date. The deposit is non-refundable if work has commenced.
12. Contact
For any questions regarding these terms, contact us at info@qedamayitsolution.com.
Last updated: January 2025